We aim to ensure your complete satisfaction with every purchase from Forever Free Vogue. If you are not entirely satisfied with your purchase, you can return eligible items within 5 days of receiving your order for a full refund. Please read our policy carefully to understand your rights and obligations.
1. Eligibility for Returns:
Items must be in their original packaging with tags attached and in new, unused, and unworn condition.
Returns that do not meet these conditions will not be accepted and will not be refunded.
2. How to Initiate a Return:
To initiate a return, please fill out the return form available on our website.
You must include your invoice number when completing the return form.
Once the return form is submitted, send the item back to us at your own expense. Shipping fees are non-refundable.
3. Refund Process:
Once we receive and inspect the returned item, we will process your refund to your original payment method.
Please allow 7-10 business days for the refund to reflect in your account once approved.
4. Return Shipping:
Customers are responsible for the cost of return shipping. We do not provide prepaid shipping labels.
Please ensure that the item is properly packed and shipped back to our designated address.
5. Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately with photographic evidence.
Returns or exchanges for damaged or defective items will be processed upon verification, and we reserve the right to make the final judgment.
6. Non-Compliance with Return Criteria:
Items returned that do not meet our criteria will not be refunded and will be disposed of.
Exchange Policy:
Our exchange policy allows you to return an item and receive a replacement of the same value only once within 5 days of receiving your purchase. Please review the following guidelines to ensure a smooth exchange process.
1. Eligibility for Exchange:
Exchanges are allowed once per order for size, color, design, or any other product of the same or higher value (additional costs must be paid separately).
Items must be unworn, unwashed, and in their original condition with tags intact.
2. How to Initiate an Exchange:
To initiate an exchange, please fill out the exchange form available on our website.
The invoice number must be included in the exchange form to be eligible.
3. Exchange Process:
Upon receipt of the returned item, we will process the exchange based on availability.
If the item is of higher value, the difference in amount will need to be paid separately before the exchange is processed.
4. Shipping Costs:
Customers are responsible for the shipping costs of exchanges. Shipping fees are non-refundable.
5. Incorrect Items Received:
If you receive an incorrect item, please fill out the return/exchange form and provide your invoice number for verification.
We will arrange for an exchange upon confirmation of the incorrect item received.
6. Non-Compliance and Rejected Exchanges:
Items that do not meet our exchange criteria will not be processed, and rejected items will be disposed of without exchange or refund.
Additional Information:
Bulk Orders or Special Items: Bulk orders or special items may have different terms for returns and exchanges. Please contact us at customercare@foreverfreevogue.com for specific instructions.
Policy Updates:
We reserve the right to update, change, or replace any part of this Return & Exchange Policy. Any changes will be communicated via email and posted on our website. Continued use of our website after updates constitutes acceptance of the new policy.
Contact Us:
For any questions or concerns regarding our Return & Exchange Policy, please contact us at:
